How do I pick which plushie I am going to recieve?
After the campaign ends, a survey will be sent out that will ask you a few questions, such as which specific plushie(s) will be sent to you! Survey may take a few weeks to go out after the campaign ends, but I will keep everyone up to date!
You will also be able to add on additional plushies, charms, and stickers when the survey rolls out, if you decide you’d like more than what you initially pledged for.
Last updated: January 11, 2025 08:30
How do I receive the cross-collab pins?
Back both the Rainbeanies campaign as well as the Snoozelings campaign before both campaigns end to qualify for the cross collab freebies! They will be added to your cart in the survey after the campaign ends.
Last updated: January 11, 2025 08:21
Can I cancel/refund my pledge?
At any point while the campaign is running, you can easily cancel your pledge and will not be charged since the payment is only taken after the campaign ends and is successfully funded!
After payments have been processed, refunds are only offered for extenuating circumstances. If you anticipate you would not like to receive your rewards, please cancel your pledge before the end of the campaign rather than waiting until after your card has been charged. If you believe you have an extenuating circumstance that requires a refund after your card has been charged, you can reach out to [email protected]
Last updated: January 11, 2025 08:27
When will my plushies arrive?
I am hoping for June/July/August fulfillment - I will keep everyone up to date on the campaign page!
Last updated: February 25, 2025 12:18
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.